Several days ago I plucked up my courage to send Hans a private message on FB. I had such an urge to express my sympathy for him and Shana ... and I didn't even expect an answer. But then the way he answered me was so overwhelmingly heartfelt, so honest and so much on equal terms. I hadn't expected this at all.
It touched my "motherly heart" so much, after all he's just a year younger than my youngest son. So much so that I really had to gather myself not to "get on the next bus" in order to go to his and his (own) family's rescue.